Privacy Policy

Privacy Policy for Ross Holmes Virtual Lawyers Limited (trading as Ross Holmes Lawyers)

This privacy statement applies to personal information collected on www.rossholmeslawyers.com.

Ross Holmes Lawyers is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the New Zealand Privacy Act 2020 and the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Acts). The Privacy Acts govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the New Zealand Privacy Act 2020 can be obtained at www.legislation.govt.nz. Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

To make sure that your Personal Information is correct and current, you may review and update this information at any time.

If you believe that we have not adhered to our Privacy Principles we will use all commercially reasonable efforts to promptly determine and correct the problem.

Because your privacy is important to us, we follow these principles:

In General. We collect and save any information you provide on our website or give to us in any other way. This includes personal information such as your name, phone number, email and postal addresses, and billing information like credit card details. We may also ask for your preferences. You don't have to give us all the requested information, but some information is necessary to provide legal services, ask questions or conduct transactions on our website. If you don't provide all or some of the information, you may not be able to complete some activities on the website.

Information from Other Sources. We may also get personal and non-personal information about you from our affiliated entities, business partners, and other third-party sources, and add it to your account information. This may include updated delivery and address information, purchase history, and demographic information.

Automatic Information. We collect some information about your computer when you visit our website, such as your IP address, web browser software, and referring website. We may also collect information about your online activity, such as products or services purchased. We collect this information to customize your experience and prevent fraud. For more information, please see "Cookies and other technologies."

How we use your information
We use your sensitive billing information to complete your legal services on our site. Other information is used to provide you with requested products and services, manage your account, communicate with you, measure interest, notify you about special offers, and customize your website experience. We may also use your information to conduct surveys, resolve disputes, prevent illegal activities, and enforce our terms of engagement. By giving us your personal information, you agree to these uses.

Email Communications. We send you emails with legal-related offers that match your interests to make it easy for you to take advantage of opportunities on our website. You can choose not to receive these emails by following the instructions in any email we send you. See "Your choices" section for more information.

With whom we share your information

We may share your information with:

Third-party vendors who help us with services such as credit card processing, marketing, and fraud prevention. They can only use your information to perform their specific function.
Business partners who offer products or services jointly with us. If you use these services, we may share your information with our partners, and we encourage you to review their privacy policies.
Referring to websites that direct you to our site. We may share some information with them, but we don't control their use of your information.
Government and law enforcement agencies when required for security, customs, or immigration purposes.

We may share your information in various situations such as in response to legal processes, to investigate and prevent illegal activities, to protect our company and others, in connection with corporate transactions, or as permitted by law.

You will be notified when personal information about you will be shared with third parties and will have the option to choose not to share such information.

We may share aggregate or anonymous information with third parties.

By providing your personal information to us, you allow us to share your personal information as described.

Your choices with respect to collection and use of your information

You can decide not to give us any information, but some features may require it, like booking accommodation. You can also change or add your information.

Cookies and other technologies

This website uses cookies, which are small data files stored on your computer's hard drive. They are used to help recognize you as a previous visitor and remember your preferences. Cookies are also used to customize the content and ads you see and to measure the effectiveness of website features and emails. You can prevent your browser from accepting cookies or have it notify you when you receive a new one, but doing so may limit your access to some tools on our site. We also use Local Shared Objects and Web beacons to enhance your user experience and monitor site performance.

If you have any questions about our use of cookies or other technologies, please email us.

How we protect your information
We are dedicated to safeguarding your information and want you to be assured about using our website. Although no website can ensure complete security, we have taken various measures such as firewalls and intrusion detection systems, to protect the personal information we gather. We restrict access to personal information to authorized staff and use appropriate security procedures to ensure that your information is secure.

External links
If this website links you to other sites, their privacy policies may be different from ours. To learn how they collect, use, and share personal information, please read their privacy statements.

Transborder dataflows
If you are accessing our website from a country outside of New Zealand, please note that your information may be stored, processed, and transferred to New Zealand, where our servers and database are located, or to other countries where third parties with whom we share your information are located. The data protection and other laws of these countries may not be as extensive as those in your country. However, we take measures to safeguard your privacy. By using our services, you acknowledge and consent to the transfer of your information to our facilities and those third parties with whom we share your information as described in this Policy.

Changes to this Privacy Policy
This Privacy Policy may change in the future. If there are important changes, we will let you know by email or by putting a notice on our website.

If you have any queries or complaints about our Privacy Policy please contact:

Our Privacy Officer: Ross Holmes: Email: rossholmes@rossholmes.co.nz Tel: +64 9 415 5700

Or The Office of the Australian Information Commissioner