This Privacy Policy applies to personal information collected on this website and through our legal services. We are committed to protecting your personal information in accordance with New Zealand law.

Ross Holmes Virtual Lawyers Limited  ·  reception@rossholmes.co.nz  ·  +64 9 415 0099

About This Policy

This Privacy Policy applies to Ross Holmes Virtual Lawyers Limited (trading as Ross Holmes Lawyers), in respect of personal information collected on www.rossholmeslawyers.com and through our legal services.

We have adopted the New Zealand Privacy Act 2020 and the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. These Acts govern how we collect, use, disclose, store, secure, and dispose of your personal information.

A copy of the NZ Privacy Act 2020 is available at www.legislation.govt.nz. The Australian Privacy Principles are available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

What Information We Collect

Information you provide: We collect and store information you give us directly, including your name, phone number, email and postal addresses, and billing information such as credit card details. We may also ask for your preferences. Some information is necessary to provide legal services — if you don't provide it, certain services may not be available to you.

Information from other sources: We may receive personal and non-personal information about you from affiliated entities, business partners, and other third-party sources, and add it to your account information. This may include updated address information, purchase history, and demographic information.

Automatic information: When you visit our website, we collect certain information automatically — such as your IP address, web browser software, and referring website. We may also collect information about your online activity, such as services purchased. We collect this information to customise your experience and prevent fraud.

How We Use Your Information

We use your information to provide requested services, manage your account, communicate with you, and meet our legal obligations. Specific uses include:

• Processing billing and completing legal services.
• Managing your account and responding to queries.
• Communicating about your matter and notifying you of relevant offers or updates.
• Customising your website experience.
• Conducting surveys, resolving disputes, and preventing illegal activities.
• Enforcing our Terms of Engagement.

Email communications: We may send you emails with legal-related information and offers relevant to your interests. You can opt out at any time by following the unsubscribe instructions in any email we send.

Who We Share Your Information With

We may share your information with:

• Service providers — third parties who assist with credit card processing, marketing, and fraud prevention. They may only use your information to perform their specific function.
• Business partners — who offer products or services jointly with us. We encourage you to review their privacy policies.
• Referring websites — that directed you to our site. We may share limited information with them, but we do not control their use of it.
• Government and law enforcement agencies — where required by law or for security, customs, or immigration purposes.

We may also share your information in response to legal processes, to investigate or prevent illegal activity, to protect our business and others, or in connection with a corporate transaction, as permitted by law.

We may share aggregate or anonymised information with third parties. By providing your personal information to us, you consent to sharing as described in this Policy.

Your Choices

You may choose not to provide us with certain information, though this may affect your ability to use some features or receive some services.

To ensure your personal information is correct and current, you may review and update it at any time by contacting us.

Cookies and Other Technologies

Our website uses cookies — small data files stored on your computer. Cookies help us recognise you as a previous visitor, remember your preferences, customise content and advertising, and measure the effectiveness of website features and email campaigns.

You can configure your browser to decline cookies or notify you when a new cookie is set — however, doing so may limit your access to some tools on our site.

We also use local shared objects and web beacons to enhance your user experience and monitor site performance. For any questions about our use of these technologies, please email us.

How We Protect Your Information

We take the security of your information seriously. We have implemented technical and organisational measures — including firewalls and intrusion detection systems — to protect the personal information we collect. Access to personal information is restricted to authorised staff only.

While no website can guarantee complete security, we apply appropriate security procedures to safeguard your data.

External Links

Our website may contain links to third-party sites. Their privacy practices may differ from ours. We encourage you to read their privacy statements to understand how they collect, use, and share personal information.

Transborder Data Flows

If you access our website from outside New Zealand, your information may be stored, processed, and transferred to New Zealand (where our servers are located) or to other countries where third parties we work with are based. The data protection laws of those countries may differ from your own. By using our services, you acknowledge and consent to this transfer as described in this Policy.

Changes to This Policy

This Privacy Policy may be updated from time to time. If we make significant changes, we will notify you by email or by placing a notice on our website.

Queries and Complaints

If you have any questions or complaints about this Privacy Policy or how we handle your personal information, please contact:

You may also contact the Office of the Australian Information Commissioner:

www.oaic.gov.au  ·  +61 (0)2 9284 9749